What will I require in order to purchase my new spectacles from iSpectacle.com?
You will need to obtain a prescription from your optician. Your prescription must be within two years old (or 1 year if you are over 70, or suffer from diabetes or glaucoma or have a relative with glaucoma).
How do I obtain my prescription if I don’t have one?
You can ask your optician to provide you with your latest prescription. They are required by law to do so. If you do not have one within the recommended time limits then you will need to undergo an eye examination first.
I can’t read the figures on my prescription! What do I do now?
Simply fax your copy over to us and we’ll do the rest for you!
Which option do I choose? Reading, intermediate or distance?
If its for close reading tasks then choose reading. Intermediate is for VDU/Music/Arms length and distance is for everything else. If you have different values for your reading prescription than your distance, then enter the value of your chosen lens. If you have just one figure for the reading box when the distance box has figures entered for CYL and AXIS then input this value in the ADD box of the online form.
Can I use my contact lens prescription to order glasses?
No. the prescription for your contact lenses differ to that of normal lenses. So ordering spectacles to this prescription would be incorrect.
What is my PD measurement? How do I obtain this?
Your pupillary distance is the distance in millimetres between the centre of your pupils. Have a read on our website which explains step-by-step how to obtain this.
What is the maximum prescription that you offer?
We can provide a maximum of (+) or (-) 8 SPH and (+) or (-) CYL. For Near (ADD) Values for Bifocals and Varifocals, we only supply for values between +0.75 and +3.50 Diopters.
FRAMES AND LENSES
What materials are used for making your frames?
Most of our frames tend to be made from either nickel based metals or plastic. Some of our designer frames are also made from allergy free titanium or stainless steel. Nose pads are either plastic or silicone.
What materials are used to make your lenses?
Most of our standard lenses are made from CR39 1.523 index plastic manufactured to British Standards. We offer high index lenses which are compressed plastic surfaced lenses in indexes of 1.6, 1.67 and 1.74. We also offer Polycarbonate lenses which are a 1.59 index for our safety spectacles and rimless models.
Do you sell prescription sunglasses?
Yes. Simply tell us the prescription you require in the frame of your choice (this may exclude some designer frames). You can also choose the colour of your tint and how dark you want it! It's as simple as that!
What type of bifocals do you supply?
We supply D28 Bifocals as our standard lens. However we are able to offer D35, Executive, Round 24 and Round 28 Bifocals also. Please feel free to browse our website for further information on ordering bifocals.
What type of Varifocals do you supply?
We offer three ranges of Varifocals; Standard, Wide and Superwide Varifocals. The Wide and Superwide lenses have substantially wider middle and near focusing areas for viewing a PC/Music or Reading. All Varifocals can be made in thinner materials and in Transitions material also. Your PD measurement will also be required.
Is the transition option available with all lenses?
Transitions are compatible with mostly all lenses. We use transition V which are the quickest photochromic lenses on the market currently available. They cannot be supplied above 1.67 index (Ultrathin) materials in Single Vision and Varifocals and above 1.56 index (Thin) material in Bifocals.
Do you supply frames with lenses that don’t need any prescription?
Of course! Simply leave the prescription boxes blank and your new trendy accessory will be on its way in no time!
Do you offer a reglaze service?
Yes we do and prices start from £20.00. Please complete our order form and send us your old glasses. You must certify that your prescription is under 2 years old if you are under 70 years of age, or a year old if you are over 70 years of age. Reglazing is undertaken at the customer’s own risk. iSpectacle.com will not be held responsible for any damages to customers own frame.
Who do you use to deliver my new pair of glasses?
We deliver through Royal Mail and provide you with a unique tracking number so you can track where your order has reached in the mailing system.
How long will my glasses take?
We endeavour to process all orders immediately. If the chosen frames and lenses are in stock the order should be delivered within 7-10 working days. Occasionally some designer frames may take longer and delivery may take up to 28 days as stated in our terms.
What happens if my new glasses are damaged on receipt?
Please notify us immediately by phone or email. We have our most qualified lab technicians examining each order before delivery but damage may occur whilst in the mailing system. We will rectify the situation should this happen to occur and we always endeavour to ensure our customers are 100% satisfied with their order.
How much is P&P?
Standard Delivery is charged at £2.50 and Special Next Day Delivery is £4.50.
Which payment methods do you accept?
We accept all major credit and debit cards, personal cheques, postal orders and Paypal.
Do you accept NHS vouchers?
Yes we do. These are supplied by your opitician subject to the relevant exemption that you fall under. You will need to complete the declaration in part 4 on the back of the form and the front will need to be signed before posting it out to us. The supplier section must be blank. You also need to be over 16years of age in order to order to purchase your glasses from iSpectacle.com.
What is your guarantee and refund policy?
We offer a 12 month guarantee from the date of purchase on all our spectacles. If any defects occur during this time we will send you a brand new pair! We do not refund any postal charges nor do we refund the cost of prescription lenses and 10% will be deducted off the amount paid. Your statutory rights are not affected by our guarantee and refund policy.
What do I do if I have entered wrong information when ordering?
Please notify us immediately by email or by phone. Please have your prescription and the address that you wish the glasses to be delivered to ready at hand so we can deal with the problem immediately. We advise that you double check all entries on the online prescription form to ensure that they match your original copy.
What if my frames need adjusting when I receive them?
If you find that your glasses need adjusting just pop into your nearby optician and they will usually do this for you for free. We supply our frames straight from the manufacturer and they are in the same condition as we receive them.